All prices are in euros, including VAT.
Terms And Conditions
Conclusion of the contract Any product order implies full adherence to these terms and conditions
general terms of sale, supplemented or arranged by our conditions which cancel any clause to the contrary which may appear in the terms of purchase, purchase orders, or other commercial documents.Shipping and delivery conditions
Delivery available in Belgium and Europe only. Find available countries . Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Germany,
Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania,
Slovakia, Slovenia, Sweden. All other destinations outside of Europe are currently blocked.
Prices and delivery times: Shipping costs may vary by destination. Shipping costs are calculated automatically in the shopping cart according to
region and country.
Shipping costs range from 5.70 until 30kg (for Belgium).
15.20 euro until 30kg (for some EU countries).
The other country outside of europe is not delivery.
Shipping costs are calculated in relation to the minimum order weight per 500
grams per shipment.
1 – Bpost and Mondial Relay is responsible for the delivery, The delivery time of your package varies between 2 and 10 working days. Track n-trace not available except on request with additional charges by Bpost.
2 – Price Goods are charged at the rate in effect on the day the order is placed. The General Tariff is attached to these Terms and Conditions. Prices may be revised at any time without prior notice.
3 – Delivery Delivery is effected either by the delivery of the product directly to the buyer, or by notice of supply, or by delivery to a shipper or carrier at the seller’s premises or in any other designated premises. The verification of the goods by the buyer must be carried out at the time they are taken over. In the event of damage or shortage, claims on apparent defects or non-conformity of the delivered product, the buyer will issue clear and precise reservations which he will notify within three days, following the date of delivery in writing to the seller or carrier. It will be up to the buyer to provide any justification as to the reality of the anomalies found.
4 – Delivery times Delivery times are indicated according to supply availability. Except in cases of force majeure (war, riot, fire, total or partial strike.), in case of delivery delay of more than 30 days after the indicative delivery date, the buyer will have the option to cancel his order, without any claim to compensation.
RETURN OF ORDER AND DELIVERY
5 – RETURNS All product returns must be subject to a formal agreement between the seller and
the purchaser. The costs of returns are the responsibility of the sender. The
right of withdrawal cannot be exercised for supplies
audio or video recordings or computer software when they have
6 – Guarantee The seller will take the utmost care in the execution of the order and the
quality of the products. In case of defect recognized by the seller,
the latter’s obligation will be limited to the replacement or repayment of
defective quantities without further compensation.
The warranty excludes defects and damages resulting from storage, handling, transport or for use under abnormal or non-conforming conditions,
the requirements, the suitability for use of the product.ending a purchase request in the “webshop” you are making a request for the purchase of the relevant product(s).
7 – Payment Unless otherwise agreed, invoices are payable immediately via the
Pay Pal or Bancontact. Once payment received, we will deliver the order. Any sum not paid by the due date shown on the invoice on the invoice will be subject to penalties equal to one and a half times equal to one and a half1 times the legal interest rate. These penalties are payable on simple request by the seller
8 – Resolutive clause In the event of non-payment, forty-eight hours after formal notice has been given, the sale will be cancelled. the sale will be terminated by operation of law by the seller, who may request the
request the return of the products without prejudice to any other damages.
damages and interest. Amounts remaining due for other deliveries
become immediately payable if the seller does not opt to cancel the corresponding
9 – Reservation of title The goods sold remain the property of the seller until full payment of their price. However, the risks relating to the goods shall be transferred to the purchaser or to the carrier as soon as the goods are physically
10 – Jurisdiction These terms and conditions supersede any previously applicable terms and conditions.
applicable. Any dispute arising out of or in connection with these terms and conditions shall be referred to the
court of Brussels.
CONTACT AND SUPPORT
Damaged or defective goods: in the unlikely event that you receive products which are damaged or defective, we shall, at our own option, either replace or refund any damaged or defective products (including the postage and packing you were charged).
You must notify us of the problem via email / through the contact form and, after our reply, returning the products in the same condition that you received them (and the same type of packing).
We are going to send you the replacement products according to the availability of our warehouse ad
ONLY AFTER receiving the returned items.
If items are not delivered due to a mistake on our part you will be completely refunded, or sent the package again without extra charge; whichever you prefer.
If you get your address wrong and do not notify us before the order is sent, we cannot refund the postage costs. If we accidentally send you items that you did not order, we will refund you for them and also for the cost of the outgoing postage and packing on those individual items, once you send them back to us.
For assistance with billing questions or other enquiries please contact us by mail or post :
firstname.lastname@example.org – Av. de la Nivéole 44/ 1, 1000 Brussels , Belgium.